Privacy Policy

Last Updated: 12 June 2025

At The Crow and Hare Pottery, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase from our online store, sign up to our mailing list, or interact with us on social media.

Who We Are

The Crow and Hare Pottery
Based in Scotland, United Kingdom
Email: crowandharepottery@gmail.com
Website: www.crowandharepottery.com

We are the data controller responsible for your personal data.

What Information We Collect

We collect personal information in the following ways:

When you purchase from our online store:
Name, billing and shipping address, email address, phone number, and payment details (processed securely via our payment providers — we do not store your payment information).
When you sign up to our mailing list via Mailchimp:
Name and email address.
When you contact us directly:
Name, email address, and any information you choose to provide.
When you interact with us on social media platforms (Facebook, Instagram, Threads):
Depending on your privacy settings with those services, we may access publicly available information such as your name, profile handle, and comments.
Automatically collected information via our website:
IP address, browser type, pages visited, and other analytical data (via cookies — see our Cookie Policy).

How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Send you order and shipping updates.
Communicate with you in response to enquiries.
Send you occasional newsletters, updates, and promotions (if you have opted in via Mailchimp — you can unsubscribe at any time).
Improve our website and services.

How We Share Your Information

We only share your data with trusted third parties when necessary:

Mailchimp: For managing our email newsletter subscriptions.
Payment providers: Such as [e.g., Stripe, PayPal] for processing payments.
Delivery companies: For shipping your orders.
Website analytics services: For monitoring and improving website performance.

We will never sell, rent, or trade your personal data.

International Data Transfers

As we use services like Mailchimp, which may store data outside the UK, we ensure appropriate safeguards are in place, including reliance on international data transfer agreements or frameworks recognised by the UK Information Commissioner’s Office (ICO).

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data.
Object to or restrict processing of your data.
Withdraw consent for marketing communications at any time.
Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise these rights, contact us at crowandharepottery@gmail.com

How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes described in this policy or as required by law. Mailing list data is kept until you unsubscribe.

Cookies

Our website uses cookies to enhance your browsing experience. For details on the cookies we use and how you can manage them, please refer to our Cookie Policy.

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Links to Other Websites

Our website may contain links to external sites, including Facebook, Instagram, and Threads. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any significant changes will be posted on this page and, where appropriate, notified to you by email.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

The Crow and Hare Pottery
Email: crowandharepottery@gmail.com