Delivery and Returns
Last Updated: 12 June 2025
At The Crow and Hare Pottery, we take pride in creating handmade, unique pieces and aim to make your shopping experience as smooth as possible.
All our products are handmade, and as such, slight variations in size, colour, and finish may occur. These are part of the unique nature of our work and are not considered defects.
We make every effort to display product colours and descriptions as accurately as possible. However, we cannot guarantee that your device’s display will reflect colours exactly.
Below you’ll find details on our delivery times, costs, and returns process.
Delivery Information
Dispatch Times:
We aim to dispatch all orders within 5-7 working days of your order being placed. During busy periods, this may take slightly longer, and we’ll keep you updated by email.
Delivery Areas:
We currently deliver to the United Kingdom. If you would like to enquire about international delivery, please email us at crowandharepottery@gmail.com.
Delivery Charges:
- Standard UK Delivery: £5.00
- Free delivery on orders over £100
Delivery costs are calculated and displayed at checkout before payment.
Delivery Providers:
We use reliable postal and courier services to deliver your orders safely. You will receive a dispatch confirmation email once your order is on its way.
Packaging Materials:
At Crow and Hare Pottery we care about our planet. We aim to reduce our carbon footprint as much as possible and to that end we may use a combination of recycled, reused and repurposed packaging, eco-friendly and biodegradable materials. We urge our customers to recycle, upcycle, repurpose and reuse our packaging where possible.
Returns & Exchanges
If you change your mind or are unhappy with your order, you have 14 calendar days from the date of delivery to request a return.
Items eligible for return must be:
- Unused and in their original condition
- In original packaging (where possible)
Exceptions:
Please note we cannot accept returns for:
- Custom or personalised items (unless faulty)
- Sale or clearance items (unless faulty)
How to Request a Return or Exchange
To request a return, please email us at crowandharepottery@gmail.com with the following details:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for return
- If faulty/damaged — photos of the item and packaging
You can use our suggested template here:
Returns & Exchange Request Email Template
We’ll respond with return instructions within 2 working days.
Return postage is the responsibility of the customer, unless the item is faulty or damaged.
Refunds
Once we receive your returned item and inspect it, we’ll process your refund within 5–7 working days. Refunds are made via the original payment method.
Items Damaged in Transit
If your item arrives damaged, please email us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
We’ll arrange a replacement or refund as appropriate.
Contact Us
If you have any questions about delivery or returns, please get in touch at:
Email: crowandharepottery@gmail.com