Returns & Exchange Request Email Template

Subject line: Return/Exchange Request – Order #[Order Number]

Email body:

Hello The Crow and Hare Pottery,

I would like to request a [return/exchange] for the following item(s) from my recent order:

Order Number: [insert order number]
Order Date: [insert date]

Item(s) to be returned/exchanged:

• [Item Name / Product Code]

Reason for return/exchange:
[Brief description — e.g., changed mind, item arrived damaged, wrong item received, etc.]

If faulty/damaged:
I have attached photos showing the issue.

Please let me know how to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number (optional)]